Bundeling® (‘we’ form), based in the Netherlands, provides services to our website visitors, (former) clients and other (natural) persons (‘you’ form) who have contacted us. Our services include providing an accessible and efficient communication platform and other services as outlined on our website and in our general terms and conditions. In the context of these services (‘Services’), we process personal data.

We are committed to protecting the personal data we process. In accordance with applicable legislation, such as the General Data Protection Regulation (GDPR) in the European Economic Area and the UK General Data Protection Regulation (UK GDPR) in the United Kingdom, we will process personal data with care and adherence to privacy guidelines. The purpose of these privacy regulations is to explain how we safeguard privacy and handle personal data.

Do you have any questions about these privacy regulations? Please read this privacy policy to find out how you can contact us..

Who will process your personal data?

These privacy regulations deal with processing of personal data by Bundeling® as the data controller. Our company is located in (5405 NE) Uden, Protonenlaan 2a. You can reach us by telephone during office hours on +31 (85) 020 0554 or by an e-mail to support@bundeling.com.

Use of personal data

If you use our website or Services that we offer, you may share personal data with us. We collect and use the personal data that you share directly with us. We will not use personal data for any purposes other than those specified in this statement unless you have given your prior consent.

What personal data do we process?

Personal data are data that contain information about you or data that can be associated with you. Anything which may be done with your personal data, such as collecting, storing, using, passing on or deleting your data, is called ‘processing’ personal data. We process personal data that you have provided to us yourself by sending us an e-mail, for example, or when you register for one of our Services.

When you use our Services, we may collect the following data:

• Personal identification information such as your name and surname;
• Contact information such as phone number and (personal) email address;
• Other information you voluntarily agree to share with us, such as social media accounts, IP addresses, browser settings, feedback and opinions;
• Other information necessary for the purpose of our services.

Therefore, this may include personal data you provide to us yourself, as well as data we obtain through our clients. However, we always ensure that we do not collect unnecessary information and we aim to use only the data that are necessary for the performance of our platform and to safeguard our services.

For what purposes and on what grounds do we process your personal data?

As a general rule, we process your personal data for the following purposes. When you sign up for one of our Services, we ask you to provide personal data. Those data are necessary for the registration and verification/authentication of users of our Services, as well as for the actual performance of the Services and any invoicing. When you send us an e-mail or other messages, we may retain those messages and possibly request personal data relevant to the situation at hand. This allows us to process your questions and answer your requests.

In addition, we may process your personal data for sending a newsletter. If you no longer wish to receive a newsletter, you will find the option to unsubscribe at the bottom of each mailing.

As you have read above, we process your personal data only if this is necessary for the performance of the agreement in which you have given us an assignment or if we have a legitimate interest in doing so and the processing is no disproportionate intrusion into your privacy. Is this not the case? Then we will only process your personal data on the basis of your consent, which you can withdraw at any time.

How do we process your personal data?

We make sure that your personal data are protected against loss, unlawful processing or misuse. Your data are stored as securely as possible on servers in Dutch data centres that comply with the applicable ISO and NEN standards for data security. In addition, we have taken the following technical and organisational measures:

• Logical access control, through the use of passwords, for example;
• Additional security through two-factor authentication in login procedures;
• Securing computer systems with firewalls, anti-virus programmes and DDoS prevention;
• Minimising the amount and updating of personal data;
• Adopting the shortest possible retention periods for personal data;
• Encrypting and pseudonymising data where appropriate;
• Purpose-bound access restrictions;
• Control by recognised authorisations;
• Half-yearly security scans performed by external specialists.

How long will we keep your personal data?

We take great care to ensure that all your data are carefully stored and protected. We do not keep your data for longer than is necessary for the purpose for which they are processed. We will keep your personal data for as long as you use our Services. We will comply with legal retention periods. In general, we will retain personal data of our website visitors for 12 (twelve) months.

Do we share your personal data with third parties?

As you trust us with your personal data, we take that trust seriously. In principle, we do not share your personal data with third parties without your consent. However, as we strive to provide you with the best possible experience, this does sometimes mean that we need to share certain data with trusted third parties. For example, if you decide to contact us via the contact form on our website, your data may be stored in WordPress or in our CRM system in order to respond in an organised manner. To facilitate the provision of support, we use a support system and to keep you informed of our latest news and updates, we use an e-mail communication tool. These are third parties that may need to interact with your data. Furthermore, there may be legal obligations that require us to disclose your personal data to third parties. It is essential to know that your personal data will never be shared with third parties for commercial purposes. We only cooperate with reliable parties who have the same high data protection standards as we do.

Third-party websites and services

Our operating procedures are designed for minimal information sharing with third parties. Information will only be shared when necessary to perform our service and only with parties guaranteeing an appropriate level of protection and security.

Users of our website may, for example, link to other third-party websites that provide useful information. These privacy regulations only cover personal data that we ourselves process in the context of our Services. Consequently, these privacy regulations do not apply to third-party websites or applications. We cannot guarantee that these third parties will handle your personal data in a safe and reliable manner. You must therefore always read the privacy statement of these third parties.

Transfer of personal data

To achieve the purposes set out in these privacy regulations, it may be necessary to transfer your personal data to countries outside the scope of applicable privacy laws. For example, although we are bound by the GDPR, we may process personal data outside the European Economic Area (EEA). We wish to emphasise that any such transfer will only take place where permitted under applicable privacy laws. If such a transfer takes place, we will take all precautions to ensure that your personal data remains protected and secure at all times. This includes taking appropriate security measures and entering into binding arrangements with external parties, where applicable, to ensure that your data is treated with the same care and attention as within the EEA.

Automated decision-making

Bundeling® does not make decisions about matters that may have (significant) consequences for individuals on the basis of automated processing. These are decisions made by computer programmes or systems, without a human being (e.g. an employee of Bundeling®) being involved.

Cookies or comparable technology used by us

Bundling® uses functional, analytical and tracking cookies. A cookie is a small text file stored in the browser of your computer, tablet or smartphone the first time you visit this website. Bundeling® uses functional cookies of a purely technical nature. These ensure that the website works properly and that, for example, your preferences are memorised. These cookies are also used to make the website work properly and to optimise it. We use analytical cookies for research purposes in order to gain a better understanding of our customers so that we can tailor our Services accordingly. We also place cookies that track your surfing behaviour. We use this information to track how you use the website, to compile reports on website activity and to offer other Services related to website activity and internet usage. To measure the business use of our website, we use the service of Leadinfo in Capelle aan den IJssel. This service shows company names and addresses based on IP addresses of our visitors.

On your first visit to our website, we informed you about these cookies and asked your permission to set them. You can opt out of cookies by configuring your internet browser to stop storing cookies. You can also delete any information previously stored via your browser settings. For an explanation, go to www.veiliginternetten.nl/thema/je-bedrijf/wat-zijn-cookies/.

This website also places cookies by third parties. They are advertisers and/or the social media companies, such as Google Analytics and LinkedIn.

View or amend your personal data?

Would you like to know what personal data we have recorded about you? You can ask Bundeling® for an overview of your personal data that have been or are being processed. If you find your personal data have been processed incorrectly or incompletely, or if you feel that certain personal data do not need to be processed, you can submit a request for amendment, addition or deletion to Bundeling®. You also have the right to object to the processing of your personal data and you have the right to data transfer. In addition, you have the right to withdraw a granted consent for processing your personal data. This is the case, for example, when receiving a newsletter.

To make sure that the request for viewing was made by you, we ask you to send a copy of your identity document with your request. Please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. If you send us a request of this kind, we will provide you with information about the actions we have taken as soon as possible, but in any case within 4 (four) weeks of receiving your request.

For questions or complaints about Bundeling®’s processing of personal data, please contact our Data Protection Officer by calling +31(85) 020 0554 or emailing support@bundeling.com. Any written requests can be addressed to:

Bundling B.V.

Request for inspection of personal data

Protonenlaan 2a

5405 NE Uden

Complaints supervisory authority

The competent data protection supervisor monitors compliance with the General Data Protection Regulation. In the Netherlands, this is the Personal Data Authority. If you believe that we do not comply with the applicable privacy legislation, please contact us. We will be happy to help you find a solution. In addition, you always have the right to lodge a complaint with the competent data protection supervisor.

About these privacy regulations

Privacy regulations change regularly. Our privacy policy is therefore never complete, but we do our best to keep our policy up-to-date. Bundeling® may therefore amend these privacy regulations from time to time. If these changes are relevant to you, we will notify you or make the changes known to you in a clearly visible manner. The most up-to-date version of our privacy regulations can always be found on our website. These privacy regulations were last amended on 28 October 2023.